Terms of Service — Circuit 40s

About Circuit 41

Circuit 41 is an international shipping and shipment coordination platform operated by Circuit40s Limited ("Circuit 40s", "we", "us"). The service enables users to create shipments, track parcels, upload documents, and manage payments for international freight and delivery.

By creating an account or using Circuit 41, you agree to these Terms of Service. If you do not agree, do not use the service.

Eligibility and Accounts

You must be at least 18 years old to use Circuit 41. By registering, you confirm that the information you provide — including your name, email address, and any shipment or contact details — is accurate and up to date.

You are responsible for maintaining the security of your account credentials. You must notify us promptly at hello@circuit40s.com if you suspect unauthorised access to your account.

Prohibited Goods

You must not use Circuit 41 to ship goods that are illegal, dangerous, restricted, or misdeclared. This includes but is not limited to:

Illegal drugs, controlled substances, or items prohibited by applicable law
Weapons, firearms, explosives, or related components
Hazardous materials, flammable or corrosive substances not properly declared
Items that violate export or import controls in the country of origin or destination
Counterfeit goods, items infringing intellectual property rights
Goods with inaccurate, misleading, or missing customs declarations
Any item that is prohibited by the carrier handling the shipment

Submitting a shipment through Circuit 41 is a representation that the contents are legal, accurately described, and compliant with all applicable regulations.

Your Responsibilities

You are responsible for:

Providing accurate shipment details, parcel contents, weights, dimensions, and addresses
Ensuring your goods comply with the import and export rules of both the origin and destination country
Packaging goods adequately to prevent damage during transit
Supplying all required customs documentation truthfully and on time
Any duties, taxes, or fees applicable to your shipment

Inaccurate or incomplete information may result in delays, additional costs, customs holds, or rejection of your shipment. Consequences that arise from information you provided inaccurately or incompletely are your responsibility, not Circuit 40s'.

Our Right to Refuse or Hold Shipments

Circuit 40s reserves the right to refuse, hold, cancel, or return any shipment that:

Appears to contain prohibited, dangerous, or misdeclared goods
Is in breach of these terms or applicable law
Has outstanding unpaid amounts associated with it
Cannot be processed due to incomplete or inaccurate information
Is flagged by a carrier, customs authority, or regulatory body

Where possible we will notify you of any action taken, but we cannot guarantee advance notice in all circumstances, particularly where legal or safety concerns are involved.

Shipment Timelines

Any delivery timelines, transit estimates, or arrival windows provided within Circuit 41 are estimates only and are not guaranteed. Delivery times can be affected by:

Customs clearance procedures and inspections
Carrier schedules, port congestion, or logistical delays
Weather events, national holidays, or force majeure circumstances
Incomplete documentation or customs queries requiring resolution
Third-party handling at any point in the delivery chain

Delay is handled under Loss, damage, delay and non-delivery below.

Third-Party Logistics Operators

Circuit 41 coordinates shipment services through independent logistics operators, including freight forwarders, carriers, origin collection providers, final-delivery (last-mile) providers and other logistics operators (together, "operators"). Circuit 40s selects, books and manages these operators on your behalf and keeps you informed through the app.

Circuit 40s does not necessarily physically carry your goods or maintain custody of them throughout the shipment. Once goods are handed to an operator (at a drop-off location, at collection, or in transit) they are in that operator's custody until delivery or handover to the next operator.

Loss, Damage, Delay and Non-Delivery

Where goods are lost, damaged, delayed or not delivered while in an operator's custody, the relevant operator's own terms of carriage, liability limits, exclusions and claims process may apply to that event. Liability limits are commonly expressed per kilogram or per shipment and are usually lower than the value of the goods.

You must tell us about loss, damage, delay or non-delivery as soon as reasonably possible, and in any case within the time limits the operator sets, and keep the goods, packaging and evidence (photographs, receipts, proof of value) available for inspection.

Claims Assistance

Circuit 40s will reasonably assist you in submitting and progressing a valid claim with the applicable operator: we will identify the responsible operator, raise the claim with the information you provide, follow it up and keep you informed of its progress.

Any compensation recovered from an operator specifically in respect of your valid claim will be passed on to you, subject to any lawful arrangements we clearly disclose to you before or during the claim (for example, deduction of unpaid charges owed on that shipment, or the operator paying you directly).

No Automatic Full-Value Guarantee

Circuit 40s does not independently guarantee full reimbursement of the purchase value, retail value or declared value of your goods, and does not provide cargo insurance, unless insurance or shipment protection is explicitly included for the specific shipment or service and shown to you in the quote. Where no such protection is included, any recovery is limited to what the responsible operator pays out under its own terms.

How to Raise a Claim or Get Help

For loss, damage, delay, non-delivery or any claim, open the shipment in Circuit 41 and use Support (the shipment's help and ticket area), or email hello@circuit40s.com quoting your shipment reference and Circuit Customer ID. This is the current route for all claims; a dedicated claims form may be introduced later without changing these terms.

Payments

Payments for shipments are processed through Stripe, a third-party payment provider. By making a payment, you agree to Stripe's terms of service. Circuit 40s does not store full card details.

Bank transfer payments may require manual confirmation before your shipment is processed. Shipments with outstanding balances may be held until payment is received and confirmed.

Checkout within Circuit 41 becomes available once the relevant parcels have arrived and the shipment is ready for payment. Payments already processed for completed shipment stages are generally non-refundable except where required by applicable law or agreed in writing.

Documents and Proofs

Any documents, photos, or proofs you upload through Circuit 41 may be used for:

Shipment verification and parcel condition records
Weight and volume assessment
Customs declarations and regulatory compliance
Delivery confirmation and proof of receipt
Dispute resolution and support handling
Legal, accounting, and operational record-keeping

By uploading documents or images, you confirm they are accurate and that you have the right to submit them.

Account Deletion

You may request account deletion through the Profile section of the Circuit 41 app. Deleting your account removes your login credentials and personal profile from our active systems.

Operational records associated with shipments, payments, or disputes — including uploaded documents — may be retained or anonymised in line with our Privacy Policy and applicable legal obligations. Account deletion does not immediately remove all records from our systems.

Limitation of Liability

Circuit 40s provides the Circuit 41 platform as a shipment coordination and management service. Subject to the sections above on operators, loss, damage and claims assistance, and to the extent permitted by applicable law, our own total liability to you for any claim arising from your use of Circuit 41 is limited to the amount you paid to Circuit 40s for the specific shipment giving rise to the claim.

We are not liable for indirect, incidental or consequential losses, including loss of business or lost profits. Losses caused by an operator, customs authority or other party in the logistics chain are addressed through that party's terms and the claims assistance described above, rather than as a direct liability of Circuit 40s.

Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law, and nothing in these terms affects your statutory rights as a consumer.

Changes to These Terms

We may update these Terms of Service from time to time. We will update the "Last updated" date when changes are made. Continued use of Circuit 41 after updated terms are posted constitutes your acceptance of them. If you disagree with updated terms, you should stop using the service.

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from or relating to these terms or your use of Circuit 41 shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For questions about these terms or to raise a concern, contact Circuit40s Limited at:
hello@circuit40s.com